Support – House of Ateeq

House of Ateeq is an international eCommerce platform operated by EXEMPLORA CONSUMER PRIVATE LIMITED. We specialize in high-quality beauty, skincare, hair care, baby care, fragrances, bath & body essentials, and beauty accessories sourced from India and trusted global brands. Our mission is to make premium products accessible worldwide through a seamless cross-border shopping experience.
We handle logistics, customs processes, and safe delivery so customers can shop confidently across borders.
For assistance, reach us at support@houseofateeq.com only.

“In transit” means your shipment has left the origin facility and is moving through our logistics network toward your delivery location.
“Out for delivery” means the courier partner is attempting delivery that day.

Tracking may take 24–48 hours to update depending on the logistics partner. If the status remains unchanged for more than 48 hours past the expected timeline, contact support@houseofateeq.com with your order number.

Please check with security, neighbors, or your building reception. If the package is still missing, contact our support team for assistance with verification and resolution.

You can browse products without an account, but an account is required to place orders so we can manage your purchases, delivery details, and order history.

Use the “Forgot Password” option on the login page and follow the instructions to reset your password securely.

Log in to your account and navigate to “Account Details” or “Address Book” to update your information.

Yes. All products listed on House of Ateeq come from trusted suppliers and verified sources. Every order is backed by House of Ateeq to ensure authenticity and customer protection.

Availability depends on supplier stock. Check back regularly or contact support to request restock information.

Yes. Businesses or individuals can place bulk orders. For bulk order assistance, custom quotations, or sourcing support, contact support@houseofateeq.com

Please check your spam/junk folder. If not received within 15 minutes, contact support@houseofateeq.com by writing email or reach out through live chat support.

Orders cannot be modified once processing begins. You may request cancellation should be made within 12 hours of placing the order or before dispatch by contacting support quickly.

We accept the following:

Visa credit and debit cards

Mastercard credit and debit cards

All payments are processed securely through Razorpay in the customer’s local currency (multi-currency).

Yes. International Visa and Mastercard cards are accepted.

Common reasons include:

Incorrect card details

Expired card

Insufficient balance

Bank restrictions on international payments

Try again with corrected details or another card. If issues persist, contact your bank or our support team.

Once your order is shipped, you will receive a tracking link by email. You can also track it under “My Orders” in your account. Tracking may take 24–48 hours to update depending on the logistics partner

Tracking may refresh only at specific checkpoints. Allow 24–48 hours for updates.

We ship to the following countries:
Australia, Germany, India, Italy, New Zealand, Saudi Arabia, Spain, United Arab Emirates, United Kingdom, United States Of America.

We partner with global courier services to ensure secure delivery. Depending on your country, customs processing may be included in advance or handled upon arrival.

Delivery timelines match our Shipping Policy:

Middle East: 6–12 business days

Europe & UK: 5–12 business days

Oceania (Australia & New Zealand): 7–14 business days

North America (USA): 4–10 business days

India: 7–14 business days

Asia (excluding India): 8–14 business days

Check tracking first. If it remains unchanged for over 48 hours past expected delivery, contact support.

For most supported countries, customs and import fees are included at checkout.
For others, duties may be charged by local authorities upon arrival.

If an item cannot be imported due to regulations, your order will be cancelled and refunded.

Contact support@houseofateeq.com
with your order number, issue details, and photos/videos if required.

For hygiene and safety reasons, certain categories are non-returnable, including:

Personal care items

Cosmetics

Grooming products

Opened or used items

Items with tampered safety seals

Refunds are issued to the original payment method within 72 business hours after return approval.

Try clearing your browser cache, using another device, or switching networks. If issues persist, contact support.

Reset your password or contact us for help restoring access.

You can reach our support team anytime at:

Email: support@houseofateeq.com

Live Chat: Available 24/7

Phone: +91 80083 31804

Email and chat queries are typically answered promptly based on queue and priority.

You can access them here:
Terms & Conditions

Privacy Policy

Refund & Return Policy